Here to help
Reforge Support
Get help with the app or your account. For coaching, class schedules or membership charges, contact your gym or organization directly.
Contact support
support@refinery.consultingTell us your organization, device model, iOS or browser version, and what happened. Include any error message and the steps that led to it.
Please keep passwords, payment card details and private health information out of support emails. Remove personal details from screenshots before sending them.
Account help
Account deletion is available after signing in, even if you no longer have an active membership. The account page explains what will be removed and how recurring memberships are handled.
Common questions
My GPS run cannot find my location
Check that location access and precise location are enabled for the app in your device settings. Move outdoors with a clear view of the sky and wait for a GPS fix. Location accuracy can vary around buildings and trees. Stop the run when you finish tracking.
An exercise video will not play
Videos need an internet connection. Check your connection and try playing the video again. If one video keeps failing, tell support the exercise name and your organization so we can investigate.
I cannot see my workouts or classes
Check that you have selected the right organization and signed in with the email used for your membership. Your organization manages your membership, assigned workouts, class access and any required onboarding. Contact its staff if something is missing.
I need to report a community problem
Use the reporting and member-blocking controls in your program's community, or contact support. Include the organization and program name so the report can be investigated.